We provide IT support to businesses with offices across Malta and Gozo. This Insurance Company is one of Malta’s leading insurance companies. They provide a range of different insurance cover types, from car and boat insurance to home and business insurance.
While the locations are separate, the company wanted centrally managed systems and IT support.
As nearly all business IT issues can be resolved remotely they use Innovate remote IT support helpdesk to field requests from all offices. We provide them with unlimited use of the helpdesk for queries and issues and guarantee response times for resolving IT issues.
While Innovate can fix IT problems as they arise, we prefer to prevent them from happening in the first place. To enable this, Innovate provides them with onsite proactive IT support for all of its offices. During this time, an engineer comes to each location to review and ensure the smooth running of IT systems: from server care to hardware checks, to scheduling software updates. These activities help to minimise IT-related business downtime.
As a certified Microsoft partner, Innovate has been able to supply, configure and support Microsoft Office 365 for the business. This setup cuts down the hassle related to out-of-date software and allows for their staff to work more flexibly should they need to.
We also provide them with other IT services, such as offsite cloud backup. This delivers a reliable and secure data backup solution for all of their offices. It also acts as a disaster recovery solution should the business ever need it.